Returns & Exchanges Policy

30-Day Returns & Exchanges

We accept returns and exchanges on eligible U.S. orders within 30 days of delivery.

To request a return or exchange, please contact TheLocalJewel before sending your jewelry back. Once your request is approved, we will provide return instructions and, where applicable, an insured return shipping label.

Returns sent without prior authorization may not be accepted.

Your return shipment must be handed to the designated carrier within 7 days of receiving your return authorization or shipping label and must still fall within the applicable return period.

Return Eligibility

To qualify for a return or exchange, the jewelry must:

• Be in new, unworn, and undamaged condition
• Be free from scratches, dents, alterations, or signs of wear
• Not have been resized, repaired, polished, or modified by another jeweler
• Include all original packaging, certificates, grading reports, and documentation provided with the order
• Be returned using the shipping method and instructions provided by TheLocalJewel
• Pass our quality inspection upon arrival

We strongly recommend keeping all packaging and documentation until you are certain you will be keeping your jewelry.

Made-to-Order Jewelry

Many pieces offered by TheLocalJewel are made to order specifically in your selected ring size, metal, diamond size, and other available options.

A piece being made to order does not automatically make it a custom order.

Standard designs purchased directly from our website using the options offered on the product page remain eligible for our 30-day return policy unless the product is specifically marked Final Sale or otherwise stated before purchase.

Custom & Special Orders

A piece is considered a Custom or Special Order when it has been designed, sourced, or materially modified specifically at the customer’s request beyond the standard options offered on our website.

Examples may include:

• A completely custom CAD or jewelry design
• Significant design modifications requested by the customer
• Specially sourced gemstones or diamonds outside our standard inventory
• Unusual stone dimensions or cuts requiring a specially manufactured setting
• Custom modifications to stone layout, dimensions, structure, or setting style
• Custom jewelry made from customer-provided stones or materials
• Any order specifically identified and agreed upon as a Custom Order before production begins

Because these pieces are created specifically for the customer, Custom and Special Orders are generally final sale and are not eligible for return or exchange, unless the item arrives defective or materially differs from the approved design or specifications.

Any return eligibility specifically agreed to in writing before purchase will supersede this provision.

Engagement Rings & Wedding Bands

We understand that engagement rings and wedding bands are especially personal purchases.

Standard engagement rings and wedding bands purchased from our website remain eligible for the 30-day return policy, provided they otherwise meet the requirements of this policy.

Minor personalization such as an engraving does not automatically make an otherwise eligible engagement ring or wedding band non-returnable unless we specifically disclose otherwise before production.

However, rings that involve significant custom design work or structural modifications may be treated as Custom Orders.

Engraved & Personalized Jewelry

Personalized or engraved jewelry other than eligible engagement rings and wedding bands may be considered final sale.

If you are unsure whether a requested personalization will affect return eligibility, please contact us before placing your order.

Diamond Certificates & Documentation

If your jewelry was supplied with an IGI, GIA, or other independent grading report, the original grading report must be returned with the jewelry.

Missing certificates or documentation may delay the return or result in a reasonable replacement fee being deducted from the refund if a replacement must be obtained.

Items That Cannot Be Returned

The following are not eligible for return or exchange unless defective or otherwise required by applicable law:

• Custom or Special Orders as defined above
• Items specifically marked Final Sale
• Jewelry showing signs of wear, damage, or misuse
• Jewelry altered, repaired, resized, or modified by a third party
• Items returned outside the applicable return period
• Items materially different from the condition in which they were delivered
• Customer-provided stones, diamonds, gemstones, or other materials
• Items purchased under terms specifically stating that the order is non-returnable

Return Shipping

All returns must be authorized by TheLocalJewel before shipment.

When we provide an insured return shipping label, the customer must follow the packaging and shipping instructions provided.

Unless otherwise stated, original shipping charges, expedited shipping charges, Saturday delivery fees, international shipping charges, and other special shipping charges are non-refundable.

If return shipping charges are applicable, they will be disclosed when the return is authorized and may be deducted from the refund.

TheLocalJewel is not responsible for jewelry returned using an unauthorized shipping method or sent without following the provided return instructions.

Inspection of Returned Jewelry

All returned jewelry is inspected by our team before a refund or exchange is approved.

Inspection may include verifying:

• The identity of the diamond or gemstone
• Certificate or report numbers
• Metal and setting condition
• Signs of wear or alteration
• Missing stones or components
• Original documentation and packaging
• Whether the item has been resized or modified by another jeweler

If an item does not satisfy the return requirements, we may decline the return and send the jewelry back to the customer.

Refunds

Once your return has been received and approved following inspection, your refund will be issued to the original payment method.

Please allow approximately 5–10 business days after inspection for TheLocalJewel to process an approved refund.

After a refund has been submitted, your bank, credit card company, financing provider, PayPal, or other payment provider may require additional time for the funds to appear in your account.

We cannot control processing times imposed by third-party financial institutions.

Exchanges

We are happy to help with eligible exchanges.

Because diamond and precious-metal pricing and inventory can change, the price of a replacement item may differ from the original purchase.

Any difference in price will either be collected from the customer or refunded, as applicable.

In some situations, we may recommend returning the original item for a refund and placing a new order to make the process faster.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because many of our pieces begin production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once production has started.

For standard orders, we will make every reasonable effort to accommodate requested changes before production or shipment.

For Custom or Special Orders, deposits, design fees, CAD fees, specially sourced diamonds or gemstones, or production costs already incurred may be non-refundable once the applicable work has begun.

Orders that have already shipped cannot be canceled and must instead follow the applicable return process.

Damaged, Defective, or Incorrect Orders

If your jewelry arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible after delivery.

Please include photographs or videos showing the issue whenever possible.

After reviewing the item, we may repair, replace, remake, exchange, or refund the piece as appropriate.

Manufacturing issues may also be covered separately under TheLocalJewel Lifetime Warranty.

Return Abuse & Fraud Prevention

To protect our customers and our business, TheLocalJewel reserves the right to refuse or limit returns in cases involving suspected fraud, altered merchandise, excessive or abusive return activity, chargeback abuse, product substitution, certificate manipulation, or other conduct inconsistent with the intent of this policy.

Diamond certificate numbers, identifying characteristics, photographs, videos, weights, measurements, and other product information may be documented prior to shipment for authentication and fraud-prevention purposes.

Nothing in this provision limits rights that cannot legally be waived under applicable law.

International Orders

Unless specifically agreed to in writing before purchase, our standard 30-day return policy applies to eligible U.S. orders only.

International orders may be subject to separate return conditions due to duties, taxes, customs requirements, insurance limitations, and international shipping costs.

Customs duties, import taxes, brokerage charges, and similar government or carrier fees are generally non-refundable by TheLocalJewel.

Please contact us before purchasing if you require specific international return arrangements.

How to Start a Return or Exchange

To request a return or exchange, contact us with your name, order number, and reason for the request.

TheLocalJewel
Email: ansh@thelocaljewel.com
Phone: +1 (585) 710-8292

Our team will review your request and provide the appropriate return instructions.

Please do not ship jewelry back to us until your return has been authorized and you have received the correct return instructions.